Make the first legal inquiry easier to start and easier to review.
Collect the matter type, timing and basic facts in a focused intake. Give visitors a clear next step, then send the details to a firm for review.
Illustrative journey preview.
Summarize the inquiry and invite a conversation with a legal team. A lawyer, not the journey, evaluates the matter.
Request a case reviewAn answer before the lead form
The journey starts with what a visitor came to learn, then gives your team the context to follow up.
Personal injury, mass torts, employment, bankruptcy
Initial case intake and next step
Law firms
Legal journey, step by step
A short path from a useful answer to a better informed conversation.
- 01
Identify the matter
Let the visitor choose the closest practice area.
- 02
Collect the basics
Ask about timing, location and a short description where relevant.
- 03
Explain the review
Tell the visitor what happens after they submit an inquiry.
- 04
Send it to the firm
Route the matter to a team that can decide whether to follow up.
What teams can build for legal
Personal injury
Ask about incident type and timing before inviting a detailed conversation.
Employment
Collect the issue category and a short description for a firm to review.
Bankruptcy and debt
Understand the visitor’s goal and direct the inquiry to the appropriate practice team.
A more useful conversation starts here.
The same simple flow can qualify interest, show a relevant answer and carry helpful context into follow-up.
Respect a sensitive moment
Keep the first screen simple and explain why each question matters.
Organize the intake
Structure facts by matter type so a firm can review the inquiry efficiently.
Keep legal judgment with counsel
Avoid promising a case outcome or treating a form result as legal advice.
About legal journeys
Does Carbon decide whether someone has a case?
No. A journey can collect and organize initial information, but a lawyer must review the facts and make that decision.
Can each practice area have its own questions?
Yes. A matter choice can branch into a focused intake for personal injury, employment, bankruptcy or another area.
Can we control the disclaimer language?
Yes. Your firm should review and approve its own wording, privacy notices and contact consent.
See how a Carbon journey feels.
Try a sample multi-step journey and see how the experience feels on a phone.